Pie Life Rewards Terms and Conditions
Effective Date: November 13th, 2018
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN PIE LIFE REWARDS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT PARTICIPATE IN PIE LIFE REWARDS.
These Terms and Conditions apply to your access to and participation in Pie Life Rewards, a program that is operated by The Little Brown Box Pizza, LLC, or its respective subsidiaries, licensees, franchisees, and affiliated companies (collectively "PIEOLOGY").
Pie Life Rewards (the “Program”) is a customer loyalty program that allows member(s) of the Program (“Member”) to earn and redeem points for Rewards on an individual basis. These Terms provide a general overview of the Program. For more information on the Program, its features, and frequently asked questions, please visit the FAQ page. There is no fee for participating in this Program. No portion of any payment for purchases qualifying for points in the Program constitutes consideration paid for the rewards earned.
Each Member may only hold one Program account. Member points are personal to each Member, and they may not be sold, transferred, assigned or shared, or used by the Member for any commercial purpose. Points accumulated are promotional and have no cash value. Points do not expire, so long as the Member’s account remains open, whether activated or deactivated. Notwithstanding the foregoing, if Pieology, in its sole discretion, marks Member’s account for deletion, any accrued points will expire on the deletion effective date.
In order to become a Member and earn or redeem points, you must be at least 18 years of age, although certain offers under this Program may have additional age requirements, in Pieology’s sole discretion. The Program is intended for personal use only. Commercial use is prohibited. No business entities, organizations or groups may become Members.
You may enroll in the Program by downloading Pieology’s app (“the App”) if your device supports the App, available for free on the USA app stores for Apple or Google Play. To enroll, you must provide the requested information, which may change from time to time, including but not limited to your full name, email address, phone number (optional), date of birth, zip code, favorite Pieology location and then create a password.
Pieology reserves the right to limit participation and enrollment at any time. Pieology may also request additional or different information from time to time. You are responsible for providing true and accurate information and to ensure that the information remains up-to-date and accurate. Program communications with you will be made using the information in your Member account. Pieology is not responsible for your inability to receive or redeem points, rewards, or other member benefits, or any other loss arising from your failure to provide and maintain accurate contact information in your Member account.
From time to time, new members may, upon downloading the Pieology App and completing an account enrollment receive a welcome reward, in Pieology’s sole discretion, and in accordance with the terms in effect at the time of establishing the Member account. The details of any such welcome reward, including its expiration date, are available to Member under the “Rewards” tab of the Member’s account.
PARTICIPATING LOCATIONS ONLY
Points can be earned and rewards can be redeemed ONLY at participating Pieology locations within the United States of America, including Washington, D.C. and USA territories. Call your local restaurant for details on latest offerings and program participation details.
MEMBER ACCOUNT INFORMATION
Members may view their account, profile information, point balance and earned rewards at any time on the App.
Members may not maintain more than one Program account. In the event that the same individual opens more than one Program account, the duplicate account may be terminated.
HOW TO EARN POINTS THROUGH PURCHASES
Members will earn one (1) point for every U.S. dollar spent on eligible purchases at participating Pieology locations. Eligible purchases EXCLUDE purchases made with any third party ordering services, the purchase of Pieology gift cards, redemption of rewards under this Program, non-food/beverage merchandise and non-food/beverage promotional items (in Pieology’s sole discretion), alcohol (where prohibited by law,) taxes, surcharges, rewards, comps, tips, store credits, and promotions.
There are four ways to check in and earn points through purchases. 1) Check in at the beginning of each visit to a participating location by signing into the Pieology App and scanning the QR code within the App at the location register. Purchases at the location will be automatically uploaded into Member’s account. 2) Check in at the location by providing the cashier at the time of purchase with Member’s email address or phone number on Member’s account. 3) Check in by using the App to scan the barcode located at the bottom of Member’s original cash register receipt. 4) If ordering online, please sign into your Member account before placing your order, and your order will automatically be uploaded to your Program account.
If you void an eligible purchase made while you are checked in or return or request a refund on an eligible purchase in the future, Pieology will deduct the points associated with that purchase from your Member account. If Member fails to check in at the time of purchase or does not provide a valid email address or phone number to facilitate check in, Members can request that the points for a previous purchase be retroactively credited to their account with information contained from the applicable receipt and if the request is made within seventy-two (72) hours from the time of purchase. Other retroactive credits are not available without proof of purchase and are available only in Pieology’s sole discretion.
Points may only be earned on purchases at participating locations made by the Member directly. Points earned from eligible purchases is a number equal to the price of eligible purchases multiplied by 1 calculated as follows: The point system calculator will determine the points earned by calculating the total order dollar amount multiplied by 1 then rounding to the nearest whole number and subtracting the total amount of any ineligible items multiplied by 1 then rounded to the nearest whole number.
Points are automatically tracked when you are checked in. Points for any single qualifying purchase may only be credited to one Member account. Points will be credited upon completion of the qualifying purchase. In certain cases, it may take up to 48 hours or more for points to appear in Member’s account. Pieology shall not be responsible for, or liable to, any Member, person, or entity, in any way for any losses, costs or expenses incurred by any delay or error in crediting points to a Member account.
OTHER WAYS TO EARN POINTS
From time to time, Pieology, in its sole discretion may offer 1) a point incentive to invite other users to participate in the Program; 2) other purchase rewards; or 3) other Program benefits or rewards. Such offers will be subject to these Program Terms and Conditions and any additional terms set forth in that offer. Rewards may not be identified to Member in advance. Activities or purchases tied to specific rewards must be fully completed, as determined by Pieology in its sole discretion.
REDEEMING YOUR POINTS
Pieology reserves the right to limit the redemption of any specific rewards. Points will be subtracted from the Member account immediately when a reward is requested based on the total points for the requested award. Points will be restored to a Member account only if in Pieology’s sole discretion, it determines that the reward requested by that Member is unavailable or cannot be delivered. If a full reward is not used when redeemed, no remaining balance will be refunded nor will any remaining balance be available for application toward future orders. Pieology has the sole discretion to determine the size of the reward. Rewards may not be earned or redeemed if unexpected technical difficulties arise.
1. Free Thin Crust Pizza or Salad Reward
Upon accumulating one hundred (100) points in the Program, Member will automatically receive a Free Entree Pizza (artisan thin crust ONLY) or Entrée Salad Reward ("Thin Crust Pizza Reward") to be applied to Member’s next purchase. Member point balance will be decreased by one hundred (100) points upon receiving the Thin Crust Pizza Reward. Eligible pizza and salads may be subject to change without notice, at all participating Pieology locations. Subject to a Member providing the Member’s email address or the phone number associated with the Member’s account upon purchase, the Thin Crust Pizza Reward will be automatically applied as a credit for the highest priced eligible Free Entrée Pizza (artisan thin crust ONLY) or Salad on a Member’s check. Charges for modifications or crust upgrades not included. Only one Thin Crust Pizza Reward may be redeemed per check and no more than one Thin Crust Pizza Reward may be redeemed per Member per visit. Thin Crust Pizza Rewards will automatically expire three hundred and sixty five (365) days after accruing of the reward.
2. Other Rewards
You must have at least enough unredeemed and unexpired points in your Member account for the reward you wish to redeem. See terms of the relevant reward offer for details.
MEMBER DEACTIVATION OR TERMINATION
Member may deactivate his/her account or cancel his/her participation in the Program at any time and for any reason by contacting us at INSERT LINK. Deleting the App from your device will not delete your account or opt you out of the Program. During a period of deactivation, Member’s points will remain in the account, and upon reactivation, any accrued points will be available for redemption or to earn credit towards redemption. If Member cancels his/her account, any unredeemed points, rewards, or other member benefits will be forfeited automatically and no longer available for redemption. If a Member re-enrolls at any time, Member will start with a brand new zero balance of points.
Pieology will consider accounts inactive after 365 days of non-use (“Inactive Accounts”). Pieology may, in its sole discretion, deactivate or permanently delete Inactive Accounts.
PROGRAM CHANGES AND TERMINATION
Pieology reserves the right, in its sole discretion, at any time and without notice to Members i) to change Program benefits or adjust the way points or rewards are received, calculated, or redeemed, including point value or expiration dates for rewards or points; ii) to make modifications to, or terminate, discontinue, or cancel the Program, or merge it with a new or different loyalty program. Any changes or modifications become effectively immediately upon posting revisions to the App or relevant systems necessary to administer the Program, including but not limited to Pieology’s website, online ordering system, and other relevant systems. You waive any right you have to any notice of such changes or modifications. Your participation in the Program confirms your acceptance of these Terms and Conditions and such changes or modifications. You should review these Terms and Conditions and any applicable FAQs or other guidelines frequently to understand the terms that apply to the Program. If you do not agree to the Terms and Conditions, you must stop participating in the Program.
Pieology may, in its sole discretion, suspend, cancel, or combine Member accounts that appear duplicative. Pieology may, in its sole discretion, terminate, suspend (either temporarily or permanently) or deactivate a Member’s membership in the Program if Pieology determines, in its sole discretion, that a Member has violated the Program’s Terms and Conditions, misused or abused the Program, or acted fraudulently or in violation of the law in any way, acted in a manner contrary to Pieology’s interests. In case of termination of a Member’s account for any reason, the affected Member(s) earned points and issued Rewards will be forfeited automatically. In the case of Pieology’s termination of the Program as a whole, Pieology may, in its sole discretion, allow you to redeem any outstanding valid and unexpired points and rewards at participating locations. Any unredeemed or unexpired points or rewards shall be cancelled at the later of either the expiration of the then-current rewards or sixty (60) days after program termination.
Pieology shall be the sole arbiter in cases of suspected abuse, fraud, or violation of its Terms and Conditions, and any decision it makes relating to suspension, deactivation, or termination of any membership (including but not limited to cancellation of points or rewards or offers) or the Program as a whole shall be final and binding. Should you object to any of these Terms, subsequent changes or modifications to the Terms, or become dissatisfied with the Program or any of Pieology’s decisions about the Program, your sole remedy is to discontinue participation in the Program through appropriate termination of your Member account.